Frequently asked questions

How long do my products take to ship?


The shipping time depends on where the item is being shipped from and where it is being shipped to. Most of our products are manufactured and shipped from China. Please check the product description for more details on estimated shipping times.




Can I track my order while it is being shipped?


For most items, yes! Please check your order confirmation email for details. If your product is shipped via EMS, you can track the item on the official EMS via China site at: http://www.ems.com.cn/mailtracking/e_you_jian_cha_xun.html




How can I return a product?


Please check the item soon after it is received. If there are any issues, please feel free to contact us. You may return your the merch via EMS (Express Mail Service) for a refund, however, you will have to pay the shipping fee. The standard return time via EMS is 5-10 days.





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